Shipping Policy

• PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT when ordering. 

• If a packaged is refused from the carrier and sent back to us, we will refund your order total MINUS the shipping charges and a 25% restocking fee once the package is in our possession. Order will then need to be placed again if you still wish to have the items.

• We DO NOT guarantee shipment/transit times. Please understand that once an order is sent, it is out of our hands, and anything concerning your package should be followed up with the shipping carrier.

• Your selected shipping method DOES NOT REFLECT on our TAT. That is simply the type of mail service you will have once we process and ship out your order. 

• Shipping Times: Shipping times are determined by the shipping carrier. Packages that are filled and ready to ship, are usually dropped off the same day unless unforeseen delays occur. Please keep in mind we have no control over the amount of time it takes for our packages to arrive to you, once left with the carrier.

IMPORTANT ROUTE PACKAGE PROTECTION INFO PLEASE READ

• For optimal package protection/insurance for the FULL AMOUNT of your order, please keep "Route" protection ADDED at checkout. It is automatically applied at checkout but can be deselected optionally by the buyer. This covers the cost of lost, damaged or stolen items. . https://route.com/

IMPORTANT: Please note that if Route Package Protection is deselected, The Weathered Willow Co NOT responsible or liable for lost, stolen, or damaged items. Claims with no protection with their order will need to be directed to the shipping carrier. 
If you file a claim under "stolen" or "damaged", you MUST file within 14 days of delivery! Route WILL NOT honor the claim and neither will The Weathered Willow Co.